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Return & Refund Policy

Terms and conditions for Refund:
  • You must notify us via mail for return/refund within 7 days of receiving the product.
  • All purchases during sales are final. Strictly no return or replacements.
  • Refunds for prepaid orders will be made back to the same method you chose at the time of placing the order.
  • Refund for COD order will be made in your Xenpachi wallet, which you can use on future orders.
  • All returns must be in unused condition with all original tags and packaging intact.
  • If the order cancellation is requested before it is shipped, the refund will be initiated in 1-2 working days.
  • If the order cancellation is requested after the product is shipped, the refund will be initiated, after the package reaches back to our warehouse.
  • If the products you have received are damaged or if you have received an incorrect product, we would be happy to give you the following alternatives:
    • Exchange the goods for an alternative of your choice to equal value.
    • Give you a full refund for the price you paid for the goods into your bank account, once we have received the products back and the quality check is done.
Procedure to Apply Return/Replacement:
  • Email us at care@Xenpachi.in with your “(Order number)_returns” in the subject field within 7 days of receiving the product.
  • Describe in as small detail as possible the reason for the return.
  • Also, mention whether you want to return the item or exchange.
  • You can return the order within 30 days after it has been delivered. We are able to provide a reverse pick up facility on most of the pin codes. For pin codes that don’t have the reverse pick up serviceability, you will have to self ship the product(s).
    • We recommend using ‘Speed Post’ as your courier service to send the product back to us. Speed Post is a Government of India owned entity and is one of the most economical and reliable courier service.
    • You will receive all the details regarding return including the address to ship the item to via mail.
  • In case of multiple replacement in the same order you will be charged a fee for it.
    • If you require a reverse pick up the fee would be ₹ 200
    • If you self shipping the package and don’t require a reverse pick up facility, the fee would be ₹ 100
  • You are requested to pack the items securely to prevent any loss or damage during transit.
  • Also, make sure to write your order number on the package somewhere.
Duration of return/refund process:
  • In case of replacement, we will ship the replacement (if available) in 1-3 days of us receiving the product back.
  • In case of refund, we will initiate the refund in 1-3 days of us receiving the product back.
  • Please note: After the refund is initiated from our side the time period in which the amount reflects back in your account may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 3 to 12 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.